Desktop Based CASM Certified Agile Service Manager V2.1 Practice Test Software

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Peoplecert CASM Exam Syllabus Topics:

Topic	Details
Topic 1	Adapting Agile thinking: This section assesses the abilities of Consultants and focuses on applying Agile thinking to IT delivery processes. It emphasizes the importance of aligning team efforts with customer needs to deliver solutions more rapidly. A key skill measured here is the ability to prioritize customer requirements effectively.
Topic 2	Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.
Topic 3	Scrum roles and events: This section measures the understanding of Process Designers concerning Agile processes, including Scrum roles, events, and artifacts. It highlights their relationship to process improvement, ensuring that participants can effectively navigate and implement Scrum methodologies.
Topic 4	Agile concepts and practices: This part evaluates the knowledge of DevOps Developers regarding how various frameworks such as DevOps, ITIL, SRE, Lean, and Scrum facilitate Agile Service Management. These practices are vital for driving business value and improving service delivery.
Topic 5	Agile process improvement goals: This section assesses the capabilities of DevOps Developers in sustaining process improvements while enhancing automation. The goal is to achieve better efficiency and performance within organizations.
Topic 6	Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q34-Q39):

NEW QUESTION # 34
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

A. The Agile Service Manager
B. The Team
C. The Agile Practice Owner
D. The Product Owner

Answer: D

Explanation:
In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner

NEW QUESTION # 35
Which statement about Practice Backlog Refinement is TRUE?

A. All of the above
B. It adds more detail to user stories
C. It removes user stories that are not needed
D. It determines the user stories for the next Sprint

Answer: A

Explanation:
Practice Backlog Refinement involves continuous improvement of the backlog to ensure it is actionable and aligns with team goals.
A . Correct. Refinement involves adding detail to user stories to make them ready for implementation.
B . Correct. During refinement, outdated or irrelevant user stories are removed to maintain backlog clarity.
C . Correct. Refinement helps prioritize and prepare user stories for inclusion in the next Sprint.
D . Correct. All of these actions are part of the refinement process.
Reference:
Scrum Guide 2020: Backlog Refinement process.

NEW QUESTION # 36
Which BEST describes a Microprocess Architecture?

A. A set of interrelated microprocesses for an effective and efficient service management process
B. An organized structure for developing microprocesses that provide value
C. A collection of integrated microprocesses for a successful service management practice
D. An interrelated collection of microprocesses that support Scrum

Answer: A

Explanation:
A Microprocess Architecture is a structured framework of interrelated microprocesses designed to improve the efficiency and effectiveness of service management processes.
A . Correct. This definition captures the purpose and functionality of a microprocess architecture in service management.
B . Incorrect. While integration is part of a microprocess architecture, the emphasis is on interrelation and service management effectiveness.
C . Incorrect. Although it mentions structure and value, it does not emphasize the interconnected nature of the microprocesses.
D . Incorrect. Microprocess architectures are not exclusive to Scrum but are broader in scope.
Reference:
ITIL 4: Microprocess modularity and architecture principles.

NEW QUESTION # 37
What is the starting point when designing an Agile process?

A. Understand who your customers are and what they value
B. Understand the service management architecture
C. Getting the right stakeholders engaged
D. Understand the practice's vision and goal

Answer: A

Explanation:
Designing an Agile process begins with understanding customer needs and value to ensure that processes align with delivering that value efficiently.
A . Incorrect. While understanding the vision and goal is important, focusing on customer value takes precedence in Agile.
B . Correct. Agile emphasizes delivering value to customers, making this the critical starting point for process design.
C . Incorrect. Engaging stakeholders is essential but follows after understanding customer needs.
D . Incorrect. Understanding architecture comes later in the design process, after defining customer-centric objectives.
Reference:
Agile Manifesto: Customer collaboration over contract negotiation.
ITIL 4: Service design principles.

NEW QUESTION # 38
What BEST describes the Practice Backlog?

A. The artifact that documents what will be needed in the next Sprint
B. All of the above
C. The single source of requirements for a practice
D. The project plan that will guide the practice's implementation roadmap

Answer: C

NEW QUESTION # 39
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